*These terms do not apply to customized items (initials, names, etc.)
In the rare case that you're unhappy with your product, we will gladly allow a 14 day period after receiving your item(s) to send them back unused and in the same condition. It must also be in original packaging. Shipping costs for exchanged items are the responsibility of the buyer unless the exchange is the result of a shipping error on behalf of North State Metal. The buyer is responsible for shipping. Once we have received your item(s) we will inspect them for signs of use. We do not refund original shipping fees.
*Returns are not eligible on customized orders.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial or no refunds are granted as follows:
Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Warranty:
We are beyond thankful for your purchase and support of North State Metal. We value our customers and strive to make the absolute best product. Every product at North State Metal is made with the highest attention to detail and quality. With that being said, sometimes things do not always go as planned. Because of this, I warrant this product against defects in material and workmanship under normal use and proper maintenance for up to 3 months.
This means I will repair or replace any product found to be defective. If I can fix your product, I will do that. However, if it is beyond repair, I will replace it.
In the likely event that North State Metal no longer carries the exact product you purchased, I will provide a store credit of equal value to the original purchase.
This warranty is only valid through the original owner. I may require your email or shipping address to verify that you bought directly from North State Metal.
We want you to have the confidence that our products will stand the test of time. This does not include neglect, misuse, staining, or the natural patina process.
